Cancellation of Orders, Returns & Refunds
You can cancel your order at any stage up to the point of dispatch at no charge. Simply contact us by phone on +35312542190 or email info@fabcow.ie. To help us assist you as quickly as possible please quote your order reference number.
If you have purchased online or over the phone you are entitled to a cooling-off period of 14 days, which begins on the day you receive delivery of your order. During the cooling-off period, you may cancel your order for any reason. Upon cancellation, you must return your order within 14 days. During this time you are responsible for keeping the goods you bought in perfect resalable condition, if you don't you may have to pay diminished value.
We will make the necessary arrangements to facilitate the return of the order and will reimburse you within 14 days. While we are more than happy to help if you wish to return goods that are not faulted or damaged you will be responsible for any costs incurred in returning the goods.
We work hard to ensure that our goods arrive at your door exactly as they left ours. Unfortunately, accidents can happen. In the unfortunate case of goods becoming broken or damaged in transit, we will offer the choice of either a replacement or a full refund including any delivery costs incurredIf you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.